Terms and Conditions of Sale
ARTICLE 1 - Scope of Application
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer") wishing to purchase the products offered for sale ("Products") by the Seller on the website https://vapzen.com/. The Products offered for sale on the site include:
Electronic cigarettes, e-liquids, CBD, and accessories
The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the website https://vapzen.com/. The customer is required to familiarize themselves with this information before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to stock availability, as specified when placing the order.
These GTC are accessible at any time on the website https://vapzen.com/ and prevail over any other document.
The Customer declares to have read these GTC and accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the website https://vapzen.com/.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
ADVANCED CONNECT, SASU
Share capital of 1 euro
Registered with the RCS of Nîmes under number 894342518
60 rue François 1er Paris, 75008, France
Email: support@vapzen.com
VAT Identification Number: FR00894342518
ARTICLE 2 - Prices
The Products are supplied at the prices in force on the website https://vapzen.com/, at the time of the order registration by the Seller.
Prices are expressed in Euros, excluding and including taxes.
The prices take into account any reductions granted by the Seller on the website https://vapzen.com/.
These prices are firm and not subject to revision during their validity period, but the Seller reserves the right, outside the validity period, to modify the prices at any time.
Prices do not include processing, shipping, transport, and delivery costs, which are billed separately, under the conditions indicated on the site and calculated before placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the ordered Products.
ARTICLE 3 – Orders
It is the Customer's responsibility to select the Products they wish to order on the website https://vapzen.com/ according to the following modalities:
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and report any errors immediately.
Any order placed on the website https://vapzen.com/ constitutes the formation of a distance contract between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order.
The Customer can track the progress of their order on the website.
Any cancellation of the order by the Customer after its acceptance by the Seller is only possible within 14 days after the Seller's acceptance and as long as the delivery has not taken place (regardless of the provisions regarding the application or not of the legal right of withdrawal).
ARTICLE 4 - Payment Conditions
The price is paid by secure payment, according to the following modalities:
• Payment by credit card
• or payment by bank transfer to the Seller's bank account (whose details are communicated to the Customer when placing the order)
The price is payable in full by the Customer on the day of placing the order.
Payment data is exchanged in encrypted mode using the protocol defined by the authorized payment service provider involved in bank transactions carried out on the site https://vapzen.com/.
Payments made by the Customer will only be considered final after effective collection by the Seller of the amounts due.
The Seller will not be obliged to deliver the Products ordered by the Customer if the latter has not paid the full price under the conditions indicated above.
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered in mainland France or in the following area(s):
Belgium, Spain, Italy, Switzerland, Germany.
Deliveries are made within a period of between 1 and 4 days, depending on the chosen delivery method, to the address indicated by the Customer when placing their order on the site.
Delivery is constituted by the transfer to the Customer of the physical possession or control of the Product. Unless there is a particular case or unavailability of one or more Products, the ordered Products will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the specified timeframes above.
If the ordered Products have not been delivered within 14 days after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the sale may be terminated at the written request of the Customer under the conditions provided for in Articles L 216-2, L 216-3, and L241-4 of the Consumer Code. The sums paid by the Customer will then be refunded to them no later than fourteen days following the date of denunciation of the contract, excluding any compensation or withholding.
Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.
When the Customer has taken charge of using a carrier of their choice, the delivery is deemed to have been made as soon as the Products ordered by the Seller have been handed over to the carrier, who has accepted them without reservation. The Customer acknowledges that it is the carrier's responsibility to make the delivery, and they have no warranty claim against the Seller in case of non-delivery of the transported goods.
In the event of a specific request from the Customer regarding the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional invoice, previously accepted in writing by the Customer.
The Customer is required to check the condition of the delivered products. They have a period of 14 days, a maximum period, from the delivery to make claims. The claims must be made only via the contact form at the bottom of the page on the website https://vapzen.com/ or by post to the address indicated in the legal notice of the site https://vapzen.com/.
Claims not made in the rules defined above and within the time limits could not be taken into account and will release the Seller from any responsibility towards the Customer.
The Seller will reimburse or replace, as soon as possible and at their expense, the Products for which the lack of conformity or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these GTC.
It is specified that the carrier, responsible for the delivery, is chosen by the Seller.
The Seller does not deliver to P.O. boxes.
ARTICLE 6 - Transfer of Ownership and Risk
The transfer of ownership of the Seller's Products to the Customer will only take place after full payment of the price by the latter, regardless of the delivery date of said Products.
Regardless of the date of the transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products, therefore, travel at the Seller's risk.
ARTICLE 7 - Right of Withdrawal
Under the conditions provided for in Articles L 221-16 et seq. of the Consumer Code, the Customer has a period of 14 clear days from the delivery of their order to exercise their right of withdrawal from the Seller, without having to justify reasons or pay a penalty.
Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, the Customer is liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The exercise of the right of withdrawal gives rise to a refund of the price of the Product(s) purchased and the shipping costs, the return costs remaining the responsibility of the Customer.
On the other hand, in the case of the order of several Products by the Customer in the context of the right of withdrawal, the Seller agrees to reimburse the Customer for the additional shipping costs incurred for the least expensive shipping method compared to the standard shipping method offered on the site. The reimbursement will be made within 14 days of the Seller's recovery of the Products.
The Seller can defer the reimbursement until recovery of the Products or until the Customer has provided proof of shipment of the Products, whichever comes first.
Reimbursement will be made using the same means of payment as that used by the Customer for the initial transaction unless the Customer expressly agrees to a different means offered by the Seller.
ARTICLE 8 - Seller's Liability
The Seller's liability cannot be engaged in the following cases:
• Non-compliance with the legislation of the country to which the products are delivered, which it is up to the Customer to check.
• In the event of misuse, use for professional purposes, negligence, or lack of maintenance on the part of the Customer, such as non-compliance with the manufacturer's instructions for use and maintenance.
• In the event of force majeure, as defined by French courts.
The Seller's liability is limited to the amount of the order.
ARTICLE 9 - Customer's Obligations
• It is up to the Customer to check with the local authorities the possibilities of importing or using the products or services they intend to order.
• The Customer must address the Seller any complaint regarding the Products delivered within 14 days of delivery.
• The Customer must keep a copy of the electronic or paper documents related to their order.
ARTICLE 10 - Intellectual Property
The content of the website https://vapzen.com/ is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
ARTICLE 11 - Personal Data
The Customer's personal data is processed in accordance with the legislation in force and the provisions of the Privacy Policy on the website https://vapzen.com/.
ARTICLE 12 - Applicable Law and Jurisdiction
These GTC and the operations resulting from them are governed by French law.
Any dispute that may arise in connection with the interpretation, execution, or termination of these GTC and their consequences will be submitted to the competent courts under the conditions of common law.